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All WebVillage’s website comes with 2 Factor Login system. We may not always require use of 2 factor login such as CLEF or UNLOQ but we may require use of more secure login method if needed. We highly recommend using 2 factor login instead of password as this makes your admin account to be almost impossible to hack unless they steal your phone first.
IP address: If you are ever locked out of your website and cannot access it, visit http://tools.webvillage.co/whatsmyip/ and email us your home/work ip address. While this step may not be required, this will prevent you getting blocked by our firewall. If you will be accessing your site from home and work company, send me two ip addresses indicating which is which. A clear sign of you being blocked by your site is if you can view and get into this site but cannot access your own site at all. This is common issue with any site admin who does frequent edits on the site.
Main contact method for support is via email. Please email your inquiry to: inquiry@WebVillage.co (or use contact form on this page)
We will generally respond with updates or answer within 2~3 business days. If it’s a major or complex update, actual update may take longer but you’ll still get a response from us with time frame. Please allow ample time and planning whenever you need updates on your site and send all the update request at once to make the process efficient and quick.
This could be temporary outage or maintenance issue which generally take place in late evening hours. Check email to see if there was any notification of scheduled maintenance.
Try these steps
Try these steps
During business hours: SKYPE ID: TeamWebVillage
If we’re unavailable on SKYPE or do not have access to internet: Text us @ 714-202-6799
You’ll typically get a reply under 30 minutes. If we do NOT respond, feel free to call us to get our attention.
Our server is guaranteed to be up to 99% of the times by our service provider. And in most cases, they are aware of any hardware issues before we are. Also, in most cases, due to monitoring system in place, we are aware of the issues typically within 15 minutes of the event. But by reaching out to us, you can make sure we are aware of the issue and provide information as it becomes available.
Know someone who can use a website? Recommend us and we’ll give you up to 6 months of FREE Managed Hosting. Actual discount will be based on package they select with minimum of 3 months extension for any referral.
Is my site being backed up?
Yes! All site hosted by WebVillage is on automated backup schedule of 6D+3W+1M. That means you have most recent 6 daily worth of backups + 3 weekly backups + 1 monthly backup. This way, you have a whole month worth of backup you can access in cases you’ll need them. And these are on two different locations to be safe!
Additionally, there is 1 weekly full backup of everything on entire server including emails in case worst happen that cannot be predicted or controlled.
In case if you haven’t noticed… we love backups! 😀
*Actual backup schedule can be changed at anytime based on availability & our need. But we always will be running some sort of backup of your site that’s similar to what’s listed above in order to protect each site hosted on our server.
Where is data center located?
Server that hosts all the sites for WebVillage is currently located in secured data center in Los Angeles, CA.
Need Email or SSL?
Email – We can provide couple different options for email services. This service is provided either through our server or via Godaddy’s unlimited email.
SSL – We now offer full SSL on our WordPress install.
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Physical Presence in San Diego, OC, Temecula / Murrieta
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