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IP address: If you are ever locked out of your website and cannot access it, visit http://tools.webvillage.co/whatsmyip/ and email us your home/work ip address. While this step may not be required, this will prevent you getting blocked by our firewall. If you will be accessing your site from home and work company, send me two ip addresses indicating which is which.  A clear sign of you being blocked by your site is if you can view and get into this site but cannot access your own site at all.  This is common issue with any site admin who does frequent edits on the site.

For updates, maintenance, general inquiries, or if you’re experiencing (non-emergency) issues on your site

Main contact method for support is via email.
Please email your inquiry to:  inquiry@WebVillage.co (or use contact form on this page)

We will generally respond with updates or answer within 2~3 business days.  If it’s a major or complex update, actual update may take longer but you’ll still get a response from us with time frame.  Please allow ample time and planning whenever you need updates on your site and send all the update request at once to make the process efficient and quick.

If you’re experiencing emergency such as site is down or cannot access email

This could be temporary outage or maintenance issue which generally take place in late evening hours. Check email to see if there was any notification of scheduled maintenance.

Try these steps

• Visit our site: www.webvillage.co to see if our site is loading.
• Try visiting your site via smartphone with ‘WIFI OFF’
• Please wait & try again in 15 minutes to rule out server safety restarts (occurs every 3 months or so)
• If none of these worked, there might be an issue with server, please contact us.

During business hours: SKYPE ID: TeamWebVillage

If we’re unavailable on SKYPE or do not have access to internet: Text us @ 714-202-6799

You’ll typically get a reply under 30 minutes. If we do NOT respond, feel free to call us to get our attention.

Our server is guaranteed to be up to 99% of the times by our service provider. And in most cases, they are aware of any hardware issues before we are. Also, in most cases, due to monitoring system in place, we are aware of the issues typically within 15 minutes of the event. But by reaching out to us, you can make sure we are aware of the issue and provide information as it becomes available.